What is Interakt?
Interakt is a self-serve platform on the WhatsApp Business Platform, popular with Indian small businesses and D2C brands. It offers a shared inbox, campaigns, catalogue and commerce features, automation and integrations with e-commerce tools. Check Interakt's own website for current features and pricing; this page was written in October 2026.
Why do businesses look for an Interakt alternative?
- They've outgrown simple automations and want AI to handle free-text queries.
- Their order, inventory or CRM systems need deeper integration than built-in connectors provide.
- They want written approval and escalation rules for refunds, returns and complaints.
- They don't have in-house time to design and maintain flows.
When is Interakt the better fit?
- You run a store on a supported e-commerce platform and its built-in integration covers you.
- You mostly need a shared inbox, campaigns and abandoned-cart or order notifications.
- Your team can build and maintain the flows.
If that's you, Interakt is likely the simpler and cheaper choice.
When is a done-for-you build the better fit?
- You need an AI agent that reads free text, checks orders and drafts replies for approval.
- Your workflow spans tools such as a custom ERP, a CRM like Zoho or HubSpot, or a warehouse system.
- You want a stop rule that clearly defines what the bot does alone.
- You want one person accountable for scoping, building and testing a pilot.
Can the two work together?
In many cases, yes. Where Interakt's plan provides APIs and webhooks, we can build agent logic around it so your team keeps the same inbox. We check feasibility during consulting.
How do the approaches compare?
| Interakt (self-serve) | Done-for-you with us | |
|---|---|---|
| Best at | WhatsApp commerce, campaigns, shared inbox | Custom AI agents and multi-system workflows |
| Build effort | Your team | Us, with your review |
| Approval and escalation design | Within tool features | Written stop rule for every workflow |
| Pricing | Published plans (see Interakt's site) | ₹15,000 paid pilot, packages from ₹25,000 |
How do we apply this in client work?
Everything on this page feeds into how we run pilots. We start with a consultation to understand the process and the people involved, then write a one-page scope: the trigger, inputs, steps, outputs, a success measure and a stop rule that says what the agent may do alone, what needs approval and when it must hand over. We build inside the tools you already use, test on real or realistic cases including awkward ones, and review the results with your team before anyone talks about expanding.
We keep a few habits on every project: we never publish invented results, we label examples as illustrations, we list third-party costs separately, and we say so plainly when something isn't worth automating yet. If that sounds like the kind of partner you want, read the pilot process or message us on WhatsApp.
What should you prepare before talking to us?
You don't need a technical brief. A useful first conversation needs only a few things, and gathering them is valuable even if you never work with us:
- The process in plain words: what triggers it, who does what, and where it usually goes wrong.
- Rough volumes: how many messages, orders, tickets or invoices per week. A one-week tally is enough.
- Your tools: WhatsApp app or API, CRM, sheets, accounting or helpdesk software, including versions or plans where you know them.
- Three real examples: typical messages or cases, plus one awkward one, with personal details removed.
- What must never happen: the mistakes that would hurt most. These become the first lines of your stop rule.
- An owner: the person who will review the workflow once it runs.
Send these on WhatsApp or by email, or run the pilot scorecard first.
How does a pilot with us work?
Every engagement follows the same four steps. Consult: you walk us through the process, the tools and where it breaks. Pick the pilot: we choose one workflow and write down its inputs, outputs, tools, stop rule and success measure. Ship: we build it into the tools you already use and test it on real cases. Review: your team checks what the agent did and what it escalated, then decides whether to tune it, expand it or stop. Read the full pilot process.